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SHIPPING & RETURNS

At Glowgen Cosmetics, we’re committed to delivering your products safely, quickly, and efficiently. We work with trusted logistics partners to ensure you receive your order in pristine condition, right at your doorstep.

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Shipping Times and Rates

  • Standard Delivery: Orders are typically processed and shipped within 2-3 business days. Delivery may take 5-7 business days depending on your location.

  • Express Delivery: Need it sooner? We offer express shipping with an estimated delivery time of 1-3 business days. Additional charges apply.

  • Shipping Charges: Shipping fees vary based on your order value and location. Shipping rates are calculated during checkout for transparency.

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Note: Delivery times may vary during holidays, sales, or special promotions.

 

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to follow your package every step of the way.

 

 

International Shipping

Currently, we offer shipping within India only. Stay tuned for updates as we expand to international locations!

Return & Refund Policy

Glowgen Cosmetics prioritizes customer satisfaction. We stand by the quality of our products and are here to ensure you have a flawless experience with every purchase.

 

Eligibility for Returns

If you’re unsatisfied with your purchase, we accept returns within 14 days of the delivery date for:

  • Unopened & unused products in their original packaging

  • Items damaged during shipping

Note: Due to health and safety standards, we cannot accept returns on opened or used items.

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Return Process

  1. Contact Us: Email our Customer Care team at [support@glowgen.com] with your order details, including a photo if the item was damaged.

  2. Return Authorization: Once approved, we’ll guide you through the return process and share a return label if necessary.

  3. Refund Process: After receiving your return, we’ll inspect it and process your refund. Refunds are typically issued within 5-7 business days to the original payment method.

 

Exchanges

We currently don’t offer direct exchanges. If you wish to try a different shade or product, please initiate a return and place a new order.

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Refunds for Delayed Deliveries

If your order is significantly delayed, please reach out to our support team for assistance. Your satisfaction is our priority, and we will do everything possible to ensure your Glowgen experience is positive.

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